Return & Exchange Policy

Return Terms

Customers may return products within 14 days from the date of purchase, provided the item is unopened, unused, and in good condition.
The product must be returned in its original box (packaging) and in resalable condition.
Products that show signs of use, damage, or torn/damaged box cannot be returned or refunded.
A receipt is required to process any return or exchange.
- If the receipt is unavailable, the purchase may be verified using the customer’s phone number and purchase date.
Anyone with the original receipt may exchange the product.

Returns can be completed through:
- Dropping off the item at our warehouse, or
- Scheduling a driver pickup.
Driver pickup is available:
- Between 11:00 AM and 3:00 PM
- Returns registered on Friday, Saturday, or public holidays will be processed on the next working day.
International returns or returns requiring shipping may incur additional shipping charges, which are the customer’s responsibility.

Refunds will be issued only to the original payment method used during purchase.
- Payment method cannot be changed (for example, card payments cannot be refunded in cash).
Refund processing timelines:
- Cash payments: up to 5 business days to be collected from the office
- KNET payments: 5–7 business days
- Credit Card, Apple Pay, Google Pay: 5–14 business days (depending on the bank)
Alternatively, customers may choose to receive:
- Store wallet credit
- Promo code
- Gift card
Products purchased during a sale or using a discount code will be refunded based on the actual amount paid, not the original price.

Customers may exchange items for:
- An item of equal value, or
- A higher value item (by paying the difference), or
- A lower value item (difference provided as store credit)
Exchanges are allowed for any product, not restricted to the same category.

Delivery charges are non-refundable.
Gift wrapping costs are non-refundable.
Additional shipping fees for returns (especially international) are non-refundable.